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FORLÌ - CESENA
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TBA Holidays is an Italian Tour Operator. The name comes from the acronym of Tuscany Business Agency, the company that owns the brand and is active in the promotion and intermediation of tourism and real estate of historic homes and prestigious residences. The business project was born with its focus in the Tuscany region and then gradually spread throughout Italy.
It promotes stays in charming locations in Italy. On the platform you will find a catalog of hundreds of exclusive tourist accommodations; selected vacation rental homes ranging from medieval castles, able to revive a romantic princely night, to the country houses that maintain the local traditions, historic houses, traditional rural houses immersed in greenery, typical Apulian farms, trulli, relais, medieval villages and historic buildings.
It is the preferred channel for a selected clientele, travelers who aspire to the best and are not willing to settle for a second choice for their holidays in Italy. Usually they love history, culture and local traditions.
Residences and experiences can be booked directly online within the platform or through TBA Holidays customer support. The facilities offered are present throughout the Italian territory: from Veneto, to Tuscany, up to Puglia and the islands .
Meticulously selects its hosts through criteria that lead to a small circle of suitable structures. In addition to the uniqueness and the particularity of the dwelling and place, the characteristics that TBA prefers in the choice of its structures are: the quality of the service offered , also didactic experiences organized inside and the value of the historical and landscape context in which the structure is located. The determining element is the presence of owners motivated to tell their stories, to tell the story and traditions of the place with professionalism in welcoming. In order to give the guest unique experiential moments.
Society is born from an alternative idea of hospitality oriented towards tourists who intend to completely immerse themselves in the traditions and atmospheres of Italian places. The founders Aldo Gottardo and Maria Cristina Grandi explain it this way:“ Quality, transparency and tradition are the three characteristics that TBA wants to give to its project We have collected the discontent of many hotel owners totally dependent on large portals that produce up to 80% of the turnover of the short rental market We are represented in different ways on the various portals with poor descriptions that do not enhance the history, culture and traditions of the place, all this to the detriment of the knowledge of the excellence of our country recognized throughout the world. That is why we have decided to create TBA Holidays.”
In the first place, among the complaints of the guests, there is certainly the difficulty of communication, when this translates into an obstacle at the time of check-in: owners who do not respect the appointments are not found where they said they would be states, or that must be pursued in order to get hold of the keys. So, be quick in replying to incoming guests' messages and calls and stick to appointments.
Another unpleasant situation consists in being in a house different from the one that the announcement had made us hope for. Accompanying the presentation of the accommodation with beautiful pictures is a good idea to get more views and therefore perhaps more reservations, but the lies have short legs. If you have hired a photographer who with the wide angle lens managed to transform a closet into a parade ground, remember that your guest will then see that it is a closet and will probably remember it at the time of the review. So, live sincerity: present the house for what it is, without lying or exaggerating its qualities. Long play honesty pays.
Another reason for confusion, if not a bitter disappointment, is to find at check-in a person other than the one with whom they had made agreements or, worse still, to realize that it is not a private individual but an agency at all or a bed & breakfast managed by employees. TBA Holidays leaves the hosts great freedom in describing themselves and their properties: it is desirable to give some more details and declare if you rent from private individuals or professionals.
There are things that when you go to hotel or non-hotel structures are taken for granted so that they do not have to be specified, one of these is cleaning and should also apply to a house for rent. On the other hand, our Guests have had the opportunity to enter not quite clean homes, a situation which in itself is unpleasant and becomes unacceptable in cases in which the cleaning costs are charged separately, and often expensive. Just as you expect the house to be returned to you in order, you must also ensure that your guests find it clean.
One aspect that should be obvious but too often is not that of courtesy. In several cases, our staff were hurriedly greeted by rude people, who didn't spend more than the minimum time needed to exchange the keys. Much more satisfied were those who had a friendly meeting with the owner, who provided indications on places to visit, restaurants, and services around the house. Some also made guests find some welcome items, such as drinks in the fridge or fresh fruit, a highly appreciated gesture.
Even the equipment of the house has a certain importance. There was no lack of unpleasant surprises at the time of check-in, when for example the guests realized that they lacked the appliances deemed essential or in some cases even sanitary ware. A detailed description is better than a meager one: those who come to your house like to find indications on the presence of what seems obvious to you such as sheets, towels, microwave, washing machine, wi-fi etc. Finally, provide the parties with a single document summarizing the conditions of the contract which contains: essential characteristics of the accommodation, arrival and release time, furnishings and accessories present, terms and methods of cancellation, penalties, insurance. Regardless of the applicable legislation, the compilation of an overall document could guarantee greater protection for users.
Let the guest live experiences that give added value to the stay, the tourist is curious he wants to know our places, our history, our traditions, our Made in Italy, make his holiday unforgettable by involving him in your daily life.
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